Healthcare
Careflow
AI-Powered Clinic Management System
A complete clinic platform for multi-branch outpatient practices: administration, clinical care, diagnostics, pharmacy, billing, patient engagement, and AI assistance, on your own server.
Overview
Careflow brings every part of running an outpatient clinic into one platform: registration, scheduling, electronic health records, prescriptions, lab and radiology, billing and insurance, inventory, referrals, and reporting. It is built for multi-branch operations, with shared organization administration and branch-level control, and deploys on-premise on your own physical server so patient data stays on infrastructure you control. AI runs throughout as an assistant, not a decision-maker: it drafts notes, suggests codes, predicts no-shows, and answers common patient questions, but it never makes autonomous diagnostic or treatment decisions.
Who it's for
Clinical staff
Doctors and nurses managing encounters, prescriptions, orders, and patient care.
Administrative staff
Receptionists, billing staff, lab technicians, and pharmacists running daily operations.
Clinic and organization admins
Managing branches, staff, settings, and security across single or multiple locations.
Patients
Booking appointments, viewing records and results, paying bills, and messaging the clinic through a self-service portal.
Multi-branch and multi-specialty practices
General and family practice through specialty clinics such as pediatrics, cardiology, dermatology, and more.
The problem it solves
Scattered clinic systems
Patient records, appointments, billing, and lab results across separate tools or paper files slow every visit and raise error risk.
Documentation and coding burden
Clinical documentation takes time away from care, and billing codes are easy to get wrong.
Multi-branch complexity
Clinic groups need shared standards with local flexibility, not one rigid system or a separate setup per location.
Data residency constraints
Sensitive patient data often must stay on-premise for compliance, ruling out cloud-only platforms.
Silent operational gaps
Missed appointments, expired licenses, low stock, and overdue payments go unnoticed without automated tracking and alerts.
How it helps
Complete outpatient coverage
Administration, clinical care, diagnostics, pharmacy, billing, and patient engagement in one platform.
On-premise data control
Deploy on your own server so patient documents, images, and records stay on infrastructure you control.
AI that assists, not decides
Drafting, coding hints, no-show prediction, and FAQ help, while diagnosis and treatment stay with clinical staff.
Multi-branch and multi-specialty ready
Shared organization administration with branch-level control and specialty packs from day one.
Standards-based integration
HL7 FHIR and HL7 v2 so Careflow fits into an existing healthcare IT environment.
Core modules
Platform & administration
Organization setup with branding, timezone, and currency. Multi-branch creation and branch-level setting overrides. Staff user management, practitioner profiles, consultation fee configuration, feature toggles, notification templates, and a full audit log with CSV export.
Authentication & security
Staff login with multi-factor authentication, login rate limiting, and idle session timeout. Patient portal login by patient number and phone. Enterprise SSO for your identity provider, and HTTPS-ready on-premise deployment.
Patient management
Registration, search, AI-assisted duplicate detection, and patient merge. Family and guardian links, allergies with severity, consent flags, patient status, document attachments, and insurance coverage on the patient record.
Appointments, scheduling & queue
Staff and portal booking, doctor schedules and time-off, walk-in token flow with payment and queue, and check-in with a payment gate. Public and staff real-time queue boards, appointment reminders, a waitlist, AI smart slot suggestions, and AI no-show risk prediction.
Electronic health records
Encounters linked to patient, doctor, and branch, with SOAP clinical notes and specialty note templates. Vital signs, ICD diagnoses, and the ability to sign and lock an encounter. AI drafts SOAP notes from clinical text, suggests ICD codes, and supports a voice-to-note workflow.
Multi-specialty configuration
Specialty packs for pediatrics, cardiology, dermatology, orthopedics, gynecology/OB, psychiatry, ophthalmology, ENT, and general surgery, each with note templates and admin controls to enable or disable per clinic.
Prescriptions & pharmacy
E-prescribing from the encounter, a drug catalog with interaction checks, RxNorm/RxCUI drug search, prescription printing, and pharmacist dispensing with automatic inventory stock decrement.
Laboratory
Lab test catalog with pricing, turnaround time, and reference ranges. Lab orders from the clinical workflow, sample barcode generation and tracking, result entry with abnormal flags, patient portal result viewing, and HL7 ORU export and inbound receiving.
Radiology & imaging
Imaging orders for X-ray, ultrasound, CT, MRI, and other studies, with status tracking. Radiologist reports with findings, impression, and sign-off. Image file storage on the clinic server, with external PACS and viewer linkage.
Billing, insurance & payments
Service catalog with branch pricing, invoice generation, discount approval workflow, and cash, card, and partial payments with refunds. Accounts receivable aging and revenue reports. Insurers, plans, and patient coverage, insurance claims from draft through paid or rejected, eligibility verification, electronic clearinghouse submission, and patient portal online payment.
Inventory & supplies
Branch-scoped stock items with reorder levels, batches and lots with expiry tracking, stock receiving and adjustments, low-stock and expiry alerts, suppliers and purchase orders, and automatic stock decrement on prescription dispense.
Staff & HR
Practitioner profiles and specialties, working schedules and time off, branch and department assignment, license and credential tracking with document upload, and expiry alerts on the dashboard.
Patient portal
Self-registration and secure login, appointment booking and viewing, bill viewing and online payment, lab results, visit summaries and medical records, secure messaging, an FAQ chatbot, pre-visit intake forms, live queue board access, and a mobile-responsive experience.
Communication & campaigns
Event-driven notification engine with optional SMS and email, template management with placeholders, and triggers for appointments, results, and payments. Bulk health and recall campaigns, two-way SMS handling, and real-time in-app staff alerts.
Referral management
Internal and external referrals by doctor, specialty, or branch, with status tracking, feedback notes, and referral letter attachment and printing.
Reporting & analytics
Operational, clinical, and financial reports, including revenue by branch, doctor, or service, and aging and outstanding balances. CSV export with date range and branch filters.
Compliance, privacy & security
Full audit trail for access to and changes in patient health information, consent management, TLS-ready deployment, least-privilege role access, on-premise data residency, configurable session and MFA policies, and locale and RTL layout support.
Integration hub
HL7 FHIR R4 read APIs for patients, appointments, and encounters. HL7 v2 lab ORU export and inbound receiving. Optional payment gateway, SMS and email providers, SSO/OIDC enterprise identity, and partner API keys.
Document management
Central document archive on the clinic's own disk, with categories, patient and encounter linkage, upload and download, legal hold, retention dates, and an archive status lifecycle.
Multi-clinic platform
Multi-organization platform console for creating clinic organizations, per-organization branding, developer and vendor credit controls, per-organization API keys and scopes, and feature flags per organization or branch.
AI-powered intelligence
Duplicate patient detection, ICD coding hints, SOAP note drafting, voice-to-note, no-show risk scoring, smart appointment slot suggestions, and a patient portal FAQ chatbot. Optional on-premise LLM support via Ollama keeps AI processing on your own server where required. AI never makes autonomous diagnostic or treatment decisions.
On-premise deployment
Deploys entirely on your own physical server with a modern staff and portal UI, secure REST plus FHIR APIs, PostgreSQL, Redis with background AI workers, realtime queue boards, encrypted-at-rest-capable local file storage, and Docker Compose, Nginx, backup, preflight, and go-live tooling. No patient documents, images, or records leave your server to a third-party cloud.
Use cases
Multi-branch outpatient operations
A clinic group with several branches runs shared organization settings and branding while each branch manages its own staff, schedules, and local reports.
Full patient journey
A patient registers, books through the portal, checks in, sees the doctor who documents the encounter with AI-drafted notes, receives a prescription dispensed with automatic stock decrement, and pays online, all within one system.
Lab and radiology coordination
A doctor orders a lab test and imaging study from the encounter. Results and reports flow back into the patient record, with abnormal lab flags and radiologist sign-off, and the patient can view lab results in the portal.
Insurance claims
Billing staff verify eligibility, submit a claim electronically through the clearinghouse, and track it from draft through paid or rejected, alongside accounts receivable aging.
Specialty clinic configuration
A multi-specialty practice enables pediatrics, cardiology, and dermatology packs, each with its own encounter note templates, without separate systems per specialty.
Compliance and audit
An administrator reviews the audit trail to see every access to a patient's health information, supporting compliance reviews and internal investigations.
Why Careflow
Complete outpatient clinic coverage
Administration, clinical care, diagnostics, pharmacy, billing, and patient engagement in one platform.
On-premise by design
Patient data stays on your own server, supporting data-residency and compliance requirements.
AI that assists rather than decides
Drafting, suggesting, and predicting, while clinical judgment stays with your staff.
Built for multi-branch and multi-specialty
Designed for multi-location and specialty operations from day one, not adapted from a single-location product.
Standards-based integration
HL7 FHIR and HL7 v2 so Careflow fits into an existing healthcare IT environment.
Important details
Role-based access & isolation
Roles from Super Admin and Org Admin through Doctor, Nurse, Receptionist, Billing, Lab, Pharmacy, and Patient, with branch-scoped data isolation, idle session logout, optional MFA, and a full PHI audit trail.
AI suite under clinical control
Duplicate detection, ICD hints, SOAP drafting, voice-to-note, no-show risk, smart slots, portal FAQ chatbot, and optional on-premise LLM via Ollama.
Outpatient scope, clearly defined
Built for outpatient clinic operations. Inpatient, ward, and operating theater management are not included but are available as future optional projects.
Frequently asked questions
No. It deploys on-premise on your own physical server. Payment gateway, SMS, and email providers are optional external connections; there is no mandatory public cloud dependency.
Get started with Careflow
Book a demo to see patient management, scheduling, EHR, billing, and AI assistance in one platform, request an on-premise deployment for clinics that need data on their own server, or talk to sales about multi-branch rollout, specialty configuration, or lab and imaging integration.
Request a demo
