Support
Intelligent Complaint & Ticket Management
Helpdesk and complaint desk with AI classification, routing, and reply drafts.
Overview
Capture complaints from web, email, and WhatsApp into a single queue. AI classifies urgency, suggests assignees, and drafts replies so support teams resolve faster with consistent quality.
Key features
01
Omnichannel intake
Forms, email, chat, and messaging channels.
02
Smart routing
AI priority and skill-based assignment.
03
SLAs & escalations
Timers, breach alerts, and supervisor views.
04
Knowledge assist
Suggested replies from your knowledge base.
Why Grapners
Faster first response
AI cuts triage time on every new ticket.
Accountability
Clear owners, SLAs, and audit history.
Customer transparency
Status portals and updates for complainants.
Configurable
Categories and workflows per department.
Fix support bottlenecks
Book a demo of AI ticket management for your support volume.
Request a demo
